Brits are getting better at complaining, according to the latest complaints survey. Are you cruising in the vanguard of the new complaints culture or have you been left on the platform, resigned to the shoddy goods and services you consume?

		The morning post arrives with two heavy books for you from an online store. One is damaged on its corner. What do you do?
			Let it lie - the books were discounted anyway and the return post would cost a fortune
			Visit the post office and lodge a complaint against your local postperson
			Phone their customer service hotline and say you would like to return the books for a refund
		You order a taxi at 8.15am to take you into work because you have to carry your heavy books. At what time do you call them to check they are coming and what do you say?
			8.40 - "Hello. I ordered a taxi and it doesn't seem to be here?"
			8.20 - "I am still waiting for my taxi. You promised me it would be here! I want one NOW."
			8.10 - "Just checking that my taxi is on its way"
		Your taxi never turned up so you go by rail. After waiting 30 minutes you jump on a train only for the ticket inspector to tell you have the incorrect ticket. Your reaction is to:
			Do a runner at the next stop
			Tell the inspector firmly that you will not stump up for a shoddy service
			Meekly pay the fine and take down his manager's name and address so you can write and complain about late trains and unclear ticketing
		You've finally made it to work where you open a bank statement at your desk. It shows you went overdrawn for three days and incurred penalty charges of ?35. What do you do?
			Change your bank
			Phone your bank and speak to the manager. Ask her to clarify their charges
			Phone your telephone banking service and confront the bank about their preposterous penalty charges
		Inside your lunchtime sandwich is a lumpy bit of bone which looks nothing like the prime piece of sea bass marinated in a coriander and rocket compote that it is supposed to be. Do you:
			Head down to the deli immediately, while it is embarrassingly busy, and make a very vocal complaint
			Chuck it out and munch the rest of the sandwich
			Put the bone aside and take it to the sandwich shop the next day and ask for a free meal
		It is a scorchingly hot day and the fans break down in your place of work. There is also no fresh water to drink. You respond by:
			Heading down to the shops, where you buy a fan and several litres of mineral water - putting it on expenses
			Flouncing out to sit in the park for the afternoon
			Sending a sarcastic email to the boss, cc'd to the rest of the office, highlighting the joys of an air-conditioned workplace
		You clear off to the pub for a nice cool lager. The barman serves you a drink with a large frothy head. How do you register your displeasure?
			Quip: "You really do give good head, pal"
			Skim it off with a beer mat and plop in on the nicely wiped bar
			Ask him whether he could top it up
		There is a large queue for the three cubicles in the pub toilets. You calm your desperation by:
			Trying each cubicle door to check if there are really people in them
			Hopping about in the queue
			Telling the bar staff the loos are useless before leaving for somewhere better